During the COVID-19 pandemic it is extremely important that you continue to access appointments at the practice if you are unwell
We have changed our ways of working to keep our patients and our staff safe. It is very important that if you believe that you need to discuss a health matter with a healthcare professional, that you continue to contact us during this time. We may ask you to have a telephone conversation with a clinician, or maybe a video consultation.
Video consultations are very simple to access. The practice will send a link to your mobile phone for you to follow, and you’ll be able to see the clinician just as if you are in front of them, and importantly, they will be able to see you and assess your condition.
If you are asked to come into the practice, we are operating a system of work to keep everyone safe. Our teams will wear full personal protective equipment, and all clinical areas are cleaned down between patients.
You may be asked to access the practice from a different door than usual, and we may ask you to ring the practice to let us know you have arrived from the car park. This is so we can help to reduce contact, and the need for queues. However, if you are waiting for your clinician to open the door for you, please remember to stay a safe 2m away if there should be anyone else also waiting.
How to Request an Appointment
You can request an appointment in the following ways:
- Online by visiting the Consulting Room
- By requesting an appointment through My Health Online/Fy-Iechyd Ar-lein. Please complete our online form if you wish to register for online services.
- By calling the practice
- By visiting the practice
Please be aware that, during the Coronavirus pandemic, we prefer you to use an alternative way to contact the practice.
After 10:00 the Practice will only deal with emergency calls.
We will try our best to extend this timeframe to 11:00 as long as the GPs feel it is safe to do so.
Appointments during Coronavirus
The GP partners wish to ensure that our patients are able to access safe and timely healthcare for urgent and non urgent (routine) conditions.
All requests to see a GP will be managed by clinical telephone triage. Priority will be given to clinical need.
- Please contact us via the methods above before 10:00 for urgent or routine appointments – You will be added to the list to be triaged by a clinician. When the clinician calls you, they will determine a suitable course of action, which may include offering you an appointment on the day or a future date. This will enable you to make any arrangements necessary for your appointment. Including, for example, transport.
- Please contact us after 10:00* for urgent/acute medical healthcare emergency (conditions which cannot wait until the following day) – You will then be added to the triage list. The clinician will determine a suitable course of action.
*We will do our best to extend this time until 11:00 if and when it is safe to do so.
Please make yourself available to answer a callback from the clinician at any time. We are not able to specify a time for the call.
In order that the clinician who is calling you can prioritise the calls, you will be asked to provide some information as to why you need to see the GP and confirm an up to date contact number. You can keep us updated with this information by using our online Change of Personal Details form.
GP Registrars and Medical Students
Ystradgynlais Group Practice is a training practice, therefore you may be offered an appointment with one of our GP registrars.
The practice also provide training placements for medical students. You will be informed by the receptionist if there will be a medical student present for your consultation. However, you have the right to opt out if you would prefer not to have a student present. This will not affect your consultation.
How to Make an Appointment With a Nurse/Health Care Assistant
Please visit our Consulting Room.
Appointments with a nurse, health care assistant or phlebotomist can be made by telephone after 11:00.
Cancelling an Appointment
If you are unable to keep your appointment, please let us know as soon as possible as appointments are in great demand and another patient could be seen in your place.
To cancel, you can:
All house calls must be requested between 08:30 and 10:00 – please note that a doctor or advanced nurse practitioner will contact patients in advance of a visit to assess their problems.
Test results are available after 14:00 from Pengorof Sugery or from your usual branch as per afternoon opening.
What to do when the surgery is closed
For an emergency/urgent appointment:
For medical advice: